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Rental Terms & Important Information

Before using our pedal-assist e-bikes or electric scooters (e-Vino), please read and agree to the following terms before booking.

Update: Aprl, 2026

Contents

Eligibility

NOC (Non-Operation Charge)

Insurance & Coverage

Important Information Before Booking

Detailed Requirements (International Visitors)

1. Eligibility

General Rules

Lending to any third party other than the renter is prohibited.

We will refuse to rent if the customer appears to have consumed alcohol, is unwell, or may drive dangerously.

Pedal-Assist E-Bike

No license required. However, the following people cannot use the service:

Those 145 cm or shorter

Children aged 8 or under

Those with no experience riding a bicycle

Electric Scooter: e-Vino (Moped class)

The original of a valid license permitting you to drive a motorized bicycle in Japan is required.

We will check your license and take a copy at reception.

We cannot rent to you if the license is expired or does not cover the required category.

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Access to the Mount Danyama area is prohibited. A ¥20,000 penalty will be charged for violations.

2. NOC (Non-Operation Charge)

NOC (Non-Operation Charge) is a loss-of-use charge applied if the vehicle is unavailable due to accident, theft, or damage. You can choose to include NOC coverage when booking the e-Vino.

No NOC coverage (¥3,800)

NOC coverage included (¥4,300)

Accidents/damage where the vehicle can move under its own power

Loss-of-business compensation: ¥20,000, paid by the renter

Waived

Accidents/damage where the vehicle cannot move under its own power

Loss-of-business compensation: ¥50,000, paid by the renter

Waived

Vehicle repair costs

Actual costs paid by the renter

Actual cost Paid by renter

Note: Loss-of-use waiver does not apply in the following cases:

Unlicensed driving / drunk driving

Accidents not reported to the police or to us

Subletting (lending to a third party)

Serious traffic violations

3. Insurance & Coverage

Insurance Coverage

Our pedal-assist e-bike are covered by TS Mark Insurance.

Coverage

Details

Liability

Up to ¥100 million for death, severe disability (class 1-7)

Injury compensation

¥1 million for death/serious disability (grade 1-4) / ¥100,000 for hospitalization (15+ days).

Victim Solatium

¥100,000 for victim's hospitalization (15+ days).

Property Damage

Not covered

Note: TS Mark Insurance only covers accidents while operating the bicycle.

Insurance: e-Vino (Electric Scooter) : Provided by Sompo Japan Insurance Inc.

Coverage

Details

Bodily Injury

Unlimited

Property Damage

Unlimited (No deductible)

Personal Injury

Unlimited

Physical Damage (Vehicle)

Not covered

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Important: Since physical damage insurance is not included, the renter is responsible for Vehicle repair costs / Damages not covered by insurance or due to terms violations / Loss-of-use charges (if NOC coverage is not selected)

4. Important Information Before Booking

Before Booking & Arrival

General Information

Helmets are provided free of charge. Please wear one for your safety. (e-Vino)

Only one rider is allowed. Riding with a passenger is prohibited.

In the event of an accident, breakdown, or damage, stop riding immediately and contact our shop. Notification to the police may be required.

Repair costs and other actual expenses arising from damage to or theft of the vehicle are borne by the renter.

Entering the Dan-yama area is prohibited. A penalty of ¥20,000 will be charged for e-Vino violations.

Payment Methods

Cashless payment only (no cash)

Credit cards, transit IC cards (Suica, ICOCA, etc.), PayPay, and other QR payments

Booking & Cancellations

Please cancel using the cancellation link at the bottom of the booking confirmation email.

If you are more than 30 minutes late for your reservation time, the booking will be automatically cancelled and other customers will be given priority.

If you will be late, please be sure to contact us in advance.

Battery (e-Vino)

One battery lasts approx. 10 km. One spare battery is carried on board.

Return to the shop and swap batteries before the battery is fully drained.

Roadside battery retrieval requests will be charged at actual cost.

5. Detailed Requirements (International Visitors)

A Type 1 motorized bicycle license is required for the e-Vino. Customers with foreign nationality may use it if they meet one of the following conditions. No license is required for pedal-assist e-bikes, so foreign-national customers may use them without restriction.

Pattern A: With an International Driving Permit (IDP)

Required Documents

Original valid International Driving Permit (in the format under the 1949 Geneva Convention)

Original valid driver's license issued in your home country

Original passport

Condition

The category column of the International Driving Permit must bear the stamp or an entry for "Category A (two-wheeled vehicles)"

Permits in the 1968 Vienna Convention or other formats are not valid in Japan

Must be within the validity period (normally 1 year from the date of issue)

Must be within 1 year of arriving in Japan

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Persons recorded in the Basic Resident Register are subject to the "3-month rule." If you re-enter Japan less than 3 months after leaving, the re-entry date does not count as the start date of your permitted driving period. We will check your passport if necessary.

Pattern B: Foreign License + Japanese Translation

Eligible Countries/Regions

Switzerland, Germany, France, Belgium, Monaco, Estonia, Slovenia, Taiwan

Required Documents

Original valid foreign driver's license issued by one of the countries above

Japanese translation (prepared by JAF or an institution recognized by law)

Original passport

Conditions for IDP

Must be within 1 year of your arrival date in Japan.

Cases where rental is not available:

If you only have an International Driving Permit that is not in the 1949 Geneva Convention format

If the Category A entry on the International Driving Permit is missing or cannot be confirmed